Look In The Eyes

  • If your upset or mad at something, don’t let your body talk for you. It may be able to say what you need to say.
  • Always think ahead about the worst think that can happen, and then start the talk. The worst think will not happen, be confident!
  • Talk slowly in the beginning, if you are shy it helps you get started.
  • Recapitulate the situation that upset you.
  • Look in the eyes when talking; do not drop your head and keep your body upright.
  • Negotiate, but not over your positions as a customer, employer, etc.



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