- If your upset or mad at something, don’t let your body talk for you. It may be able to say what you need to say.
- Always think ahead about the worst think that can happen, and then start the talk. The worst think will not happen, be confident!
- Talk slowly in the beginning, if you are shy it helps you get started.
- Recapitulate the situation that upset you.
- Look in the eyes when talking; do not drop your head and keep your body upright.
- Negotiate, but not over your positions as a customer, employer, etc.
These are what I needed. Thanks